Alarm upgrade guide
Consider a new control panel, simpler operation, updated detection or remote app access.
Service & maintenance · Fire & security systems
Keep your protection working.
Support does not end at installation. Look after your security systems with planned maintenance, repairs and a clear agreement for the help you need.
Design. Installation. Ongoing care.01206 323900
Considered from the start
Less guesswork. A better-maintained system.
Regular attention helps identify wear, faults and changing requirements. Aegis provides preventative maintenance and corrective repairs for fire and security systems, with plans tailored to the equipment and property.
- Routine preventative maintenance
- Fault diagnosis and corrective repairs
- Takeover assessments for systems installed by others
Find your fit
What does your system need?
Choose a starting point so the team can arrange the right type of review.
Every property is different. A site survey helps establish which option is suitable.
Stay ahead of faultsPlanned maintenance
Arrange ongoing care for your installed system, with the scope and service requirements agreed around your equipment.
- Best suited to
- Owners who want a defined maintenance plan.
- Worth considering
- The system type, condition and existing requirements determine the service scope.
- Routine maintenance
- Equipment condition reviewed
- Support terms agreed clearly
Get the issue assessedA fault or repair
Tell us what has changed, any warnings shown and how the system is behaving. The team can discuss the appropriate assessment or repair.
- Best suited to
- An existing system that needs attention.
- Worth considering
- Do not rely on a web enquiry for emergency attendance; existing contract customers should use their agreed support contact.
- Fault information reviewed
- Corrective maintenance
- Repair options explained
Bring an existing systemNew to Aegis?
A system installed by another provider can often be assessed for takeover, maintenance and future repairs.
- Best suited to
- Owners changing provider or taking responsibility for a property.
- Worth considering
- A takeover visit normally establishes the equipment, condition and service requirements.
- Previous installations assessed
- Equipment details established
- Maintenance options confirmed
A closer look
Explore the details.
Browse the images for a closer look at the equipment and installation options. Your final specification will be agreed around the property.
Swipe to explore · Select an image to enlarge01 / 02
Good to know
The detail makes
the difference.
Explore the practical considerations behind a system that works for your property, your routine and your plans.
Get advice for your property01What a maintenance plan coversAn agreement shaped around the system.
The service scope depends on your equipment and property. Routine preventative maintenance and corrective work can be discussed as part of the agreement.
Confirm the systems included, visit arrangements, support availability and any exclusions when the plan is agreed.
02Emergency engineer supportFor customers with the relevant agreement.
Applicable Aegis maintenance agreements include 24/7 emergency callout. Eligibility and the support arrangements should be confirmed in your contract.
If you already hold a maintenance agreement, use the emergency contact supplied with it. Sending this website’s enquiry form is not a request that guarantees emergency attendance.
03Systems installed by othersStart with a takeover assessment.
A takeover visit normally establishes the system details before maintenance and repair services are agreed. The findings determine whether any remedial work is needed.
Useful starting information includes the manufacturer, equipment age, existing service records and any known issues.
04When an upgrade makes senseReview before replacing.
Maintenance may reveal equipment or requirements that have changed. We can discuss upgrades after assessing the system and understanding what you need it to do.
A separate survey and tailored quotation can establish the scope before you decide.
A little clarity
Your questions,
answered.
Have something specific in mind?
Talk it through on 01206 323900.
Can you maintain a system you did not install?
Yes, subject to assessment. A takeover visit normally establishes the equipment details and condition before the team confirms maintenance and repair options.
Is emergency support included?
It depends on your agreement. Applicable maintenance plans include 24/7 emergency callout. Confirm the cover and contact arrangements in your plan.
What should I send with a maintenance enquiry?
Include the type of system, make or model if known, property postcode and a brief description of its condition or fault. Mention any existing service arrangement.
Will I need to replace the system?
Not necessarily. An assessment helps identify what needs attention and whether repair, maintenance or an upgrade is appropriate.
Can I use this form for an emergency callout?
The form is for enquiries. Existing contract customers needing emergency assistance should use the support contact supplied with their maintenance agreement.
Aegis brochures & guides
Alarm options, at your own pace.
Explore the equipment, compare the possibilities and keep a guide to hand when you talk to our team.
Optional alarm upgrades
Compare keypads, detectors, vehicle protection and other additions to discuss with your installer.
Our team will confirm which options are compatible with your system.
Your property. Your next step.
Tell us what needs looking after.
Share your system details and the support you need. We’ll help arrange the appropriate review or maintenance discussion.
- 01Tell us what you have in mind
A postcode and a few details help us understand the project.
- 02We’ll talk through the options
Practical advice, with a site survey where needed.
- 03Make a decision with confidence
Understand the proposed system and your quote before proceeding.
Let’s talk about your project.
Share a few details. Our team will help you take it from here.
